Emerald Card - H&R Block app for iPhone and iPad

Had card for three years now not a problem excellent customer service when I lost my card they sent me a replacement card in 3 days plus I dont have to go through a rough time with my money like other prepaid cards that wants more money upfront thanks Emerald

I got charged $.99 for this update without my consent! The app is good but I dont think thats ok to take money out.

They need to add access to the ePocket from the app. Its kindve ridiculous I can do everything else from the app, but this. Great product though, been using it for years. Only prepaid card I use anymore, why bother with anything else? Its all here and its all free.

Its a typical app but what is ridiculous is that it doesnt give you the phone number or hours of the locations near you. Who would need to know where a location is and not the hours and contact information?

Ive had this card for 3 years and it has been nothing but a headache and a hassle the entire time. Customer service is a joke. There are a few good and helpful reps but most are not customer service oriented or seem very intelligent for that matter. A few things they have done to make me feel this way: after someone tried to use my card in a different state (fraud) I was told by customer service that my card was fine and I did not need a replacement. Ha! Really ? How is it fine? Someone fraudulently tried to steal my money and emerald card put a block on the card from adding funds or anything rendering it useless. So I had to beg for a new card and card number. Also just about everytime I used this card I had a problem and had to call customer service. Constant PIN number changes and problems. Basically you dont want the headache of this card. There are much better prepaid options.

This app literally becomes more broken and glitches with every update. Regularly cant log in. Like next to no effort is out towards improving their product.

The app never works. Then when I tried to write a review on how it never works it wouldnt post it! I am writing my second review due to that. It has major issues on logging on to it. 90% of the time it says error. Its a shame when it does work its great!

Ive never had problems with the app before but today Ive gone online and changed my password and everything and I still cant login. It keeps giving me an error message. Please correct this.

This app NEVER works and its ridiculous!!! Nothing is even being done to fix it!!!